RETURN POLICY
Exotica Fruit Plantss wants to ensure our customers have a hassle-free shopping experience, where they can make purchases confidently. Exotica Fruit Plantss has a comprehensive return policy which is tailored to protect our customers. The Exotica Orchid has two category of items we sell on our web store –
1. Garden Essentials :-
These Products are manufactured goods or non-living goods and do not include any perishable goods such as plants. Garden Essentials are the Products such as fertilizers, plant’s nutrition, potting media, pots and any garden / orchid accessories are defined as Garden Essentials .
Return Policy of Garden Essentials :-
If any buyer received a damaged product or it does not match the description provided by Exotica Fruit Plantss, he /she can return it to us. But no claim regarding quality, quantity or description of the products supplied shall be accepted by us unless the buyer notifies us with details of any deficiencies within 1 day of receipt of the products by the Buyer. Also the customer has to send an image of the product by email in case he/she is claiming that the product is damaged or is not meeting the description.
The product should be returned to us in its actual condition at the time of delivery at buyer’s own risk and costs. The original item will be recalled then and the exchange will be shipped to you soon. But shipping cost of both first items & returned items will be paid by the buyers.
Customer should return / ship the damaged / mismatched items within 3 working days from the date of receipt. After successful receiving of the said item(s) we will initiate replacement or refund as per customer’s choice within 3-4 working days. But replacement will be initiated depends on availability of same items. In case of unavailability of the items we will initiate refund of entire product cost excluding shipping cost.
No return will be entertainment for advanced booking orders (either online or offline) once we arranged it. In such conditions 100% of advance payment will be forfeited.
2. Live Plants : This include the different types live plants selling in our web store.
Return Policy of Live Plants :-
Live Plants are highly perishable, thus have limitations in providing replacements. Thus we do not offer any replacement or refund in normal circumstance. If the plant reaches you in damaged condition, you can return it to us, but no claim regarding quality, quantity or description of the products supplied shall be accepted by us unless the buyer notifies us with details of any deficiencies within 1 day of receipt of the products by the buyer. Buyer should inform us about the type of deficiency ( with iamges and unpaused videos) within 1 day from the date of receipt. If it meets our eligibility criteria , then we will ask the buyer to return / disposed off(in case of plant got fully died in transit) the plant(s) and arrange a replacement. But the customers will have to pay the shipping cost of replaced item(s). He / She will have to return the plant to us at his / her own cost & risks if the plant is in live condition and there is a chance to survive the plant. After that no claim will be entertain at any how.
The buyer recognizes that plants may be degraded, damaged, or killed by heat, cold, lack of water, exposure to direct harsh sunlight or chemical, improper handling or careless transportation and recognizes that after delivery all these factors are beyond the company’s control. No claim regarding quality, quantity or description of the plants supplied shall be accepted by us unless the buyer notifies us with details of any deficiencies within 1 day of receipt of the plants by the buyer.
The plants should be returned in its actual condition at the time of delivery. The plants will be recalled then and the exchange will be shipped to you soon. Shipping cost for returned items will be paid by the customer.
Customer should return the damaged / mismatched items within 2 working days from the date of receipt. After successful receiving of the said item(s) we will initiate replacement or refund (in case of non-availability ) within 3-4 working days. But replacement will be initiated depends on availability of same items. In case of unavailability of the items we will initiate refund of entire product cost excluding shipping cost. No refund / replacement will be entertained if customer do not want to return the damaged / mismatched items to our registered address.
No refund or return will be entertained for advance booking orders once we arrranged the said items. 100% of advance payment will be forfeited if any customer wants to cancel after arranging the plants.
NOTE: – Kindly note that there is no guarantee on authenticity of the fruit plants, color; contrast; shape & forms of flower plants.
Refund Policy :-
If any customer paid twice for one transaction, the one transaction amount will be refunded via same source within 7-10 working days.